Refund policy

At Cookware Care, we strive to provide you with high-quality wet wipes. If for any reason you are not fully satisfied with your purchase, we are here to assist you with our return policy.

1. Eligibility:

   • All products must be unopened and unused to be eligible for a return.

2. Damaged or Defective Items:

   • If you receive packages that are damaged during shipping or have manufacturing defects, please contact our customer support within 30 days of placing your order.
   • We will arrange for a replacement or provide a refund as applicable.

3. Timeframe for Returns:

   • To initiate a return, please contact our customer support within 30 days of placing your order.
   • Requests for returns made after this timeframe may not be accepted and are determined on a case by case basis.

4. Return Shipping:

   • Customers are responsible for the return shipping costs, unless the return is due to our error or a defective product.
   • We recommend using a trackable shipping method to ensure the safe return of the wet wipes.

5. Refund or Exchange:

   • Once we receive and inspect the returned product packages, we will process the refund to the original payment method used during the purchase.
   • If eligible and preferred, customers may opt for an exchange or store credit instead of a refund.

6. Packaging Condition:

   • All packages must be returned in their original, unopened condition to be eligible for a return or exchange.
   • Please ensure that the packaging is intact and undamaged.

Please note that this return policy applies specifically to all Cookware Care products and is subject to change without prior notice. We encourage you to review the policy on our website at the time of purchase.

If you have any further questions or need assistance with a return, please contact our customer support team. We are dedicated to ensuring your satisfaction with our products.